Shipping policy

Ecartdealz Pty Ltd delivers to all valid physical addresses within the borders of the Republic of South Africa. We utilize trusted local courier networks to bring your orders directly to your door. We do not deliver to P.O. Boxes.Delivery TimelinesStandard Delivery Window: Please allow 8 to 15 business days for your order to arrive.Our Commitment: While we officially quote an 8 to 15-day window to safely account for any courier delays or high-demand periods, we actively work to dispatch orders quickly. You will often receive your packages much sooner than this timeframe.Business Days: Deliveries are only processed and couriered on business days (Monday to Friday, excluding South African public holidays).Tracking Your PackageAs soon as your package leaves our fulfillment center, we will email you a unique tracking number and a link to the courier company’s tracking portal. This allows you to monitor the progress of your delivery in real-time.Delivery FeesDelivery fees are calculated dynamically at checkout based on your exact physical location and the total weight/size of your order.Any delivery promotions or free delivery thresholds will be clearly displayed on our website's homepage and during checkout.Delivery ConditionsThe courier will deliver to the specific address provided during checkout. Please ensure someone is available at the address to sign for the package.If nobody is available to receive the package, the courier service will attempt a re-delivery. Repeated failed attempts may result in the package being returned to our warehouse, and you may be charged for a new delivery attempt